Support
Email [email protected]. Tell us the email you registered with, your phone model and what happened. We reply within a few business days. For questions about a specific event (schedule, refunds, venue), the event organizer is usually fastest.
Common questions
How do I sign in?
Enter the email you registered with. We email you a 6-digit code; enter it in the app. There are no passwords. Codes expire after a short time, so request a new one if yours does not work. Check your spam folder if it does not arrive.
I cannot find my ticket.
Sign in with the same email address you used when you registered. If you registered with a different address, or someone bought a ticket for you, ask the event organizer which email the ticket is under.
How do I change my details, transfer a ticket or cancel?
Changes, transfers and refunds are set by each event. Use the manage link in your confirmation email, or contact the event organizer. Refund rules are listed on the event page you registered through.
Why does an event want my photo?
Some events ask for a photo so staff can recognize you at check-in. It is stored privately and shown only to you and the event staff. You can ask us to delete it at any time.
How do I stop notifications?
Turn off notifications for the app in your phone settings. You can also use the unsubscribe link in any marketing email.
How do I delete my account or my data?
Email [email protected] from the address on your account and ask us to delete it. See the Privacy Policy for details.
The app says I am offline.
Your ticket and the agenda are kept on your phone once loaded, so they still show without a connection. Live updates and sign-in need internet.